Managing Your Online Reputation

Just how important is your online reputation?

Reputation management is the process of tracking an entity’s actions and other entities’ opinions about those actions; reporting on those actions and opinions; and reacting to that report creating a feedback loop.

However, managing to keep up to speed with what is being said about your company and brand on the web is a tough job. The internet is a 24/7/365, always on medium which means that opinions, views and comment is being broadcast without respite.

A high ‘social status’ means having your website or company consistently talked about and discussed online. One of the major benefits of this can be an increased number of relevant links pointing to your website – leading to higher rankings in search engine natural listings (SERPS).

When it comes to your online reputation, preventing damage is easier than curing it. However, in the unfortunate event of a crisis situation arising, you will need sound advice and a suggested course of action for your company to follow. This will minimise the long-term damage done, and provide you with opportunities to recover from it.

Paid Links – Too Much, Too Soon

The article below illustrates the perils of trying to buy your way onto the first page of Google in a short space of time.

However, a quick note:
Whilst we don’t doubt the integrity of the Google index, there have been previous instances of big car insurance brands being turfed out of  first page Google results, only to be allowed back in, in a relatively short period of time.

Two cases of this are MoneySupermarket.com and Endsleigh – both companies were found out trying to (allegedly) cheat their way to the top of the Google rankings for the search term ‘Car Insurance’, using dubious or black hat SEO techniques. However, both websites are now back ranking very high (page 1) in the Google natural search results, for the ultra competitive search term car insurance.

Let’s all keep an eye on both GoCompare.com and Kwik Fit to see how quickly they rise back up to the top of the Google rankings for the search term ‘Car Insurance’?!

ARTICLE:
A couple of major UK brands in the insurance sector have recently been penalised by Google for boosting their rankings by buying paid reviews and paid links.

Last week, car insurance aggregator Gocompare.com was dropped from the number one slot for the term ‘car insurance’, and sent to the relative obscurity of page six of Google.

Its big mistake was to attempt to boost its search engine rankings by buying paid links and reviews, increasing the number of links into the site. This enabled the relatively new car insurance aggregator to reach the top of the natural search rankings.

The company achieved this in just over a year, which may well have raised alarm bells at Google, as such a rapid rise in the rankings is unusual, especially for such a competitive search term.

A similar penalty was imposed on Moneysupermarket.com last year, while the most recent victim of Google’s penalty has been Kwik Fit.

Kwik Fit is better known for tyres and brake pads than car insurance, but it has recently moved into the market, and was hovering between pages one and two of Google for the term ‘car insurance’ before being punished by Google for buying paid links.

Now Kwik Fit has moved down to page 5 on Google for the term, so it seems this strategy has not paid off for the company.

Google’s penalties can have a serious effect on web traffic – a recent Hitwise article showed that traffic to Gocompare.com from this search term had fallen by 87% in the weeks after the penalty.

It is likely that there are more brands using these SEO tactics, something which Google is keen to weed out, so we can expect more such penalties in the coming months.